You agree to use this site for lawful purposes only. You must be at least 18 years old (or have permission from a parent or legal guardian) to place an order.

Once an order is placed and payment is confirmed, we begin processing right away. For customized products, that includes printing or packaging your specific design or selection.

If you need to make changes, email us immediately. We’ll do our best to adjust the order if it hasn’t entered production yet.

Orders can be canceled before production begins. Once items have been customized, we’re unable to cancel—but you’re still covered under our Return & Replacement Policy if something isn’t right.

You’re responsible for making sure the information you provide—like shipping address, product selection, artwork files, and contact info—is accurate. We’ll do our best to catch issues, but ultimately we rely on the details you submit.

When you upload artwork, logos, or designs for your order, you confirm that you have the legal right to use them. We reserve the right to refuse any order that contains offensive or infringing content.

All content on HotelSoap.com—including product descriptions, branding, and images—is owned by us or used with permission. You may not reproduce or use it for commercial purposes without our written consent.

We work hard to meet all delivery timelines. However, delays can occasionally happen due to weather, carrier issues, or other factors beyond our control. If your order is delayed or lost, don’t worry—you’re covered under our Return & Replacement Policy.

We aim for perfection, but if something goes wrong, our responsibility is limited to replacing your order or refunding your payment. We are not liable for indirect or consequential damages, like lost revenue or missed events.