When you visit our site, place an order, or contact us, we may collect:

• Contact details (name, email, phone, shipping address)
• Order information (products ordered, customization details)
• Payment information (processed securely by our payment providers)
• Technical data (IP address, browser type, device type, pages viewed, time spent on site)
• Any content you voluntarily upload (such as logo files for customization)

• Process and fulfill your orders
• Provide order updates and customer support
• Improve our website and user experience
• Send marketing emails (only if you’ve opted in—you can unsubscribe anytime)
• Prevent fraud or abuse

We do not sell your personal information. Ever.

Our website runs on Shopify, which helps us process orders, manage inventory, and secure transactions. We may also use trusted third-party tools for analytics, advertising, and communication, such as:

• Google Analytics (to understand how visitors use our site)
• Meta Pixel (to measure advertising effectiveness)
• Email providers (to send order confirmations and newsletters)

These tools may collect limited information about your visit, such as pages viewed, time on site, and your general location. This helps us improve your experience and deliver more relevant content.

We only work with partners who are committed to protecting your privacy and who comply with applicable data protection laws.

We share your data only with trusted service providers when necessary to fulfill your order or support your experience. This includes payment processors, shipping carriers, and print production partners. They are required to handle your data securely.

You can:

• Update or correct your information by contacting us
• Opt out of marketing emails by clicking “unsubscribe” at the bottom of any message
• Disable cookies in your browser settings (note: this may affect how the site works)

If you're a resident of California or another state with privacy laws, you may have additional rights to access, delete, or opt out of certain data sharing. Email us at support@hotelsoap.com and we’ll help right away.

We use secure encryption and industry-standard security practices to protect your information. While no system is foolproof, we take your privacy seriously and monitor our systems closely.

We retain your information only as long as necessary to fulfill your orders, provide support, and comply with legal or financial obligations.

If we make updates to this policy, we’ll post them here. Continued use of the site means you agree to the updated policy.

Still have questions? Reach out to us at support@hotelsoap.com.