- You can cancel any order for a full refund as long as it hasn’t entered production or shipped.
- For standard & custom products, this is usually within 24 hours of placing your order.

To cancel an order, email us at support@hotelsoap.com as soon as possible with your order number.

Need to update your shipping address, quantities, or artwork file? We can make edits if:
- The order hasn’t been printed or packed
- You contact us promptly (within a few hours is best for standard items)

Changes may delay your order slightly, but we’ll always confirm any updates with you before proceeding.

If your order has already gone into production or has shipped, we won’t be able to cancel or make changes. However, if something goes wrong—if there’s an error, a delay, or you’re simply unhappy—you’re still covered under our Return & Replacement Policy.

Because customized items are made just for you, we start production quickly after you check-out. Please double-check your order details and artwork proof before giving us the green light.

If your order is canceled before production begins, we’ll issue a full refund to your original payment method. Most refunds are processed within 3–5 business days.