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Frequently asked questions
We have no strict minimum. You can buy as few as a single bottle—but we strongly recommend purchasing by the case (12 bottles) for the best per-bottle price.
Our system makes small runs feasible, so even owners with one property can personalize their amenities.
Our 16 oz. bottles are larger than most standard 8–10 oz. “stock” amenities. On a per-ounce basis, we’re competitively priced—especially given custom labeling,fast turnaround, made-in-USA production.
- Members typically pay around $10/bottle (which includes fast, free ground shipping within the continental U.S.).
- For larger orders (wholesale), bulk pricing applies—please inquire if you’re buying in high volume or need pallet shipments.
We guarantee a 14 day turnaround from the moment your design is finalized to delivery within the continental U.S. (via standard ground).
Absolutely. Our website’s design tool lets you preview and approve your label in 3D before we produce anything. Once you’re happy with the online preview, we’ll move forward with printing.
If you’re ever unhappy with the final product, we’ll replace your order to ensure satisfaction.
Your satisfaction is our priority. If your bottles arrive damaged, mislabeled, or not as approved online,we’ll replace the affected items or offer a refund when appropriate.
Simply contact us right away and we’ll make it right.
- Shipping Coverage: Currently, we only ship within the United States (including Alaska and Hawaii, though extra charges may apply).
- Multiple Addresses: Yes, you can split your order across multiple properties. Just add each address during checkout or contact our team for help.
- Shipping Fees: Members get free standard ground shipping (continental U.S.). Non-members pay shipping costs, shown at checkout.
Refilling bottles on-site poses hygiene risks. Repeatedly opening bottles to pour in new liquid can foster bacterial growth and contamination. Also, it’s time-consuming and messy, making housekeeping inefficient—especially in hotels on tight cleaning schedules.
We find the fully sealed 16 oz. bottle approach to be safer, simpler, and more cost-effective in the long run.
No. Our goal is to provide a premium look akin to luxury hotels like the Four Seasons or Ritz-Carlton, where amenities typically stand on their own. Wall brackets can appear budget-friendly and detract from the upscale presentation we aim for.
We do not. Bar soap is messy, wasteful, and less eco-friendly. Instead, we focus on body wash in recyclable bottles, which stays cleaner and is easier to maintain for both small hosts and larger properties.
Our formulas are high-quality, low in harsh chemicals, and packed in HDPE recyclable bottles. Production is done in GMP-compliant U.S. facilities, ensuring safety and consistency. If you have specific allergen concerns, feel free to contact us for detailed ingredient info.
Yes. We can send a blank sample bottle if you want to see the size and quality. If you’d like a custom-labeled sample, we may charge a small fee that’s often credited toward your full order. Just ask, and we’ll arrange the sample needed so you can order with confidence.
Personalized amenities create a memorable guest experience and reinforce your property’s brand identity—leading to better reviews, stronger word-of-mouth, and potentially higher nightly rates.
While off-the-shelf might be cheaper upfront, custom branding yields long-term value by delighting guests and boosting loyalty.
Reordering is straightforward. We store your artwork/design from previous orders, so you can quickly reorder without re-uploading or paying new setup fees.
Just log in, select your saved design, and we’ll confirm a final proof if needed.
Absolutely. We provide easy-to-use templates and our team can assist with custom artwork at no extra cost. Simply share your vision or property name, and we’ll craft a professional, eye-catching label for you.
You must own or have permission to use any logos or artwork submitted. We don’t print offensive or infringing content. If you’re unsure about a design, our team can advise whether it meets guidelines.
Yes, we charge applicable sales tax based on state/local requirements. If your organization is tax-exempt, send us the necessary documentation (like a tax exemption certificate) and we’ll adjust your account accordingly.
We accept major credit cards. For established businesses or larger orders, we may arrange purchase orders or net payment terms. Typically, your card is authorized before production starts and charged once your order ships. Contact us for any special invoicing needs.
You can modify or cancel as long as printing hasn’t started. Once the label production begins, cancellations aren’t usually possible. If you need to adjust an order, contact us immediately—we’ll do everything we can to help before production moves forward.
Yes. For hotels, property management companies, or organizations seeking large quantities, we have wholesale pricing programs, net terms, and centralized billing solutions. Let us know your scale and frequency, and we’ll tailor a plan.
Large bulk orders tie up cash, create storage headaches, and risk leftover product if occupancy changes or you rebrand. We encourage an on-demand approach—only buy what you need when you need it—so you can save capital, eliminate overstock, and easily switch label designs if desired.
Have you got any question? We're ready to help.