Creating an account on HotelSoap.com is free, optional, and designed to make your experience faster and more convenient. Whether you're ordering once or managing recurring purchases, your account helps keep everything
organized.

1. What You Get with an Account

• View and track your order history
• Save shipping addresses and payment preferences
• Access past design uploads for easy reordering
• Move through checkout faster
• Receive updates on new product launches and exclusive offers (only if you opt in)

2. Your Responsibility

When you create an account, please provide accurate and up-to-date information. You’re responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account.

If you suspect unauthorized use of your account, contact us immediately at support@hotelsoap.com

3. Referral and Loyalty Programs (Coming Soon)

We’re working on building a customer rewards experience that gives back. This may include:

• Referral perks: Invite friends and earn credits or discounts
• Loyalty points: Earn points on purchases to redeem for future orders

If you’ve signed up for an account, you’ll be the first to know when these programs launch.

4. Account Termination

You can delete your account at any time by contacting us. We may also suspend or terminate accounts that violate our Terms and Conditions, attempt to abuse promotions, or engage in fraudulent behavior.

Questions?

Reach out anytime at support@hotelsoap.com. We’re here to make things easy.

We make paying for your order easy, secure, and transparent. Here's how it works:

1. Accepted Payment Methods
We accept all major U.S. payment options:
- Visa, Mastercard, American Express, Discover
- Shop Pay, Apple Pay, and Google Pay (on compatible devices)
- PayPal
- HotelSoap.com digital gift cards or store credit (if applicable)

2. When You’ll Be Charged
Full payment is required at checkout for all orders, including custom items. This allows us to begin processing your order right away and reserve your production time.

3. Secure Transactions
All payments are processed securely through Shopify’s PCI-compliant platform. We do not store your full payment details on our servers, and we use encryption to protect your information at every step.

4. Taxes
Sales tax will be applied where required by law, based on your shipping address. If you are tax-exempt (e.g., a nonprofit or reseller), please contact us with documentation before placing your order so we can set up your account accordingly.

5. Volume Discounts or Net Terms
For large orders or recurring business purchases, we may offer volume-based pricing or flexible billing terms. If you're a business or purchasing in bulk, email support@hotelsoap.com to discuss options.

6. Refunds
If your order is canceled before production or qualifies for a refund under our Return & Replacement Policy, we’ll issue the refund to your original payment method. Most refunds are processed within 3–5 business days.

7. Failed or Declined Payments
If a payment is declined, your order won’t be processed. We recommend checking with your bank or card provider if you run into issues. You can also try a different method at checkout or contact us for assistance.

If you have any questions about billing, invoices, or payment options, reach out to support@hotelsoap.com. We’re happy to help.

We want your custom products to look great. To make that happen, we’ve made submitting your artwork as simple and stress-free as possible. Here’s what you need to know.

1. Accepted File Types
We accept the following file formats:
- .AI (Adobe Illustrator) – preferred
- .EPS or .PDF – vector formats preferred for sharp prints
- .PNG or .JPG – must be high resolution (300 DPI or higher)
If you’re not sure if your file will work, send it over—we’ll review it for free and let you know.

2. Artwork Quality
The better the file, the better the print. For best results:
- Submit artwork in its original size (or larger)
- Use high-resolution images (minimum 300 DPI)
- Avoid screenshots or compressed images
- Convert text to outlines if using vector files
Not sure what any of that means? Don’t worry—we’ll help you prep your file.

3. Colors and Printing
Our standard printing method uses CMYK color mode. If your design uses Pantone (PMS) colors, let us know so we can match them as closely as possible.
Note: Colors may vary slightly from screen to print. We’ll always send you a digital proof to approve before anything goes into production.

4. Artwork Ownership & Permissions
By submitting artwork or logos, you confirm that:
- You own the rights to the design, or
- You have permission from the rightful owner to use it for printing
We reserve the right to decline or cancel any order that includes copyrighted, offensive, or inappropriate content.

5. Free File Check
Every submitted file gets a free artwork check from our team. If we see any issues that might affect print quality (blurry logos, low resolution, layout problems), we’ll reach out before moving forward.

6. Design Help Available
Need help cleaning up a file, resizing your logo, or adding text? We’ve got you. We offer a design for me option. Just let us know what you need in the notes when uploading your file or email support@hotelsoap.com.

7. Final Approval
We’ll send you a digital proof before printing begins. Double-check everything—spelling, layout, colors, and positioning. Once you approve it, we’ll move forward with production.

Still have questions? Reach out anytime at support@hotelsoap.com. We’re here to help your brand look great.

We stand behind everything we ship. If you’re not completely satisfied with your order, we’ll make it right. No fine print. No hassle.

Here’s what our guarantee means for you:

1. You’ll Love It — or We’ll Fix It
If your order doesn’t meet your expectations for any reason—whether it’s a printing issue, shipping delay, or you just don’t love how it turned out—let us know. We’ll either:
- Replace your order at no cost, or
- Issue a full refund

2. Covered Situations
Our Satisfaction Guarantee includes:
- Defective or damaged products
- Printing or customization errors
- Orders that are delayed, lost, or misrouted during shipping
- You’re simply not happy with the result and report it within 30 days

3. Easy, Fast Resolutions
You won’t need to jump through hoops. Just email us at support@hotelsoap.com with your order number and a quick description of the issue. In most cases, we’ll get things resolved within 1–2 business days.
Photos are appreciated but not required.

4. No Return Necessary
In most cases, you won’t need to send the product back. If there’s an issue, we’ll fix it—and let you keep or donate the original items.

5. Beyond the Guarantee
Even if your situation falls outside the standard 30-day window or isn’t a typical defect, reach out. We’re real people, and we’ll always try to help.

We built this policy because we care about doing the right thing. When you shop at HotelSoap.com, you can expect great products—and a team that stands behind them.

Like most websites, we use cookies and similar technologies to provide a better browsing experience, improve our services, and help you find the products you love. This policy explains what that means and how you can control it.

1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember things like your cart, login preferences, and browsing behavior.

We use cookies to:
- Keep your cart active between visits
- Enable faster checkout and saved preferences
- Understand how visitors use our site
- Show relevant ads and promotions through platforms like Google and Meta

2. Types of Cookies We Use
- Essential Cookies: Required for the site to function (like keeping your cart and session active)
- Performance Cookies: Help us analyze traffic and improve the site using tools like Google Analytics
- Marketing Cookies: Help us show you relevant ads after you’ve visited our site (like Meta Pixel or Google Ads)

3. Third-Party Tools
We may use cookies and tracking technologies from trusted third-party services, including:
- Shopify (our e-commerce platform)
- Google Analytics
- Meta/Facebook Pixel
- Klaviyo or other email platforms (to send cart reminders, promos, etc.)

These partners may also collect non-personal data about your visit, such as browser type, time spent on pages, and what products you view.

4. Your Choices
When you visit HotelSoap.com, you may see a cookie consent banner allowing you to accept or adjust your preferences.

You can also:
- Clear or block cookies using your browser settings
- Use “Do Not Track” features in your browser (we respect these when supported)
- Opt out of specific platforms’ tracking (like Facebook Ads or Google Ads) through their privacy tools

Note: Disabling cookies may limit some functionality on our site, like saving your cart or logging in.

5. Updates to This Policy
We may occasionally update our cookie practices. Any changes will be posted here, and your continued use of the site means you agree to the updated policy.

Have questions or want to manage your data? Email us at support@hotelsoap.com — we’re happy to help.

At HotelSoap.com, we believe everyone deserves a smooth and enjoyable online experience. We’re committed to making our website accessible and usable for all visitors, including those with disabilities.

1. Our Commitment
We aim to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. That means we’re continuously working to make our website:
- Easy to navigate using a keyboard
- Readable by screen readers and other assistive technologies
- Clear in contrast, text size, and layout for better readability
- Usable on a wide range of devices and browsers

2. Features That Support Accessibility
- Alternative text (alt text) on images
- Clear heading structures and semantic HTML
- Descriptive link text
- Consistent navigation throughout the site
- Scalable text and responsive design for mobile users

3. Ongoing Improvements
We regularly audit our website and make updates to improve accessibility. If we find something that isn’t working as intended, we fix it. We also consider accessibility as part of any new feature or design rollout.

4. Need Help or Noticed an Issue?
If you’re using assistive technology and are having trouble with any part of our site, or if you have feedback that can help us improve, we want to hear from you.

Please email us at support@hotelsoap.com with:
- A description of the issue you’re experiencing
- The URL or page where it occurred
- What browser or assistive technology you’re using (if applicable)

We’ll respond promptly and do our best to resolve the issue as quickly as possible.

Everyone should feel welcome and empowered to shop with us. That’s the standard we’re committed to.