Shipping Policy
We know your amenities need to arrive on time and in perfect condition.
That’s why we’ve built a shipping process focused on speed, care, and clear communication.
- Standard & Custom Products: Orders typically ship within 1–2 business days.
We ship via trusted carriers like UPS, FedEx, and USPS.
Available options may include:
- Standard Ground Shipping
- Overnight Shipping (for rush orders, available on request)
Shipping costs are calculated at checkout based on your location, order size, and shipping method. For bulk or recurring orders, contact us at support@hotelsoap.com — we’re happy to work out custom shipping solutions.
We occasionally offer free shipping promotions. When available, the terms will be clearly listed on our homepage or in your cart.
If your package is delayed, lost, or arrives damaged, you’re protected under our Return & Replacement Policy. Just email support@hotelsoap.com and we’ll take care of it—no need to contact the carrier directly.
At this time, we only ship within the United States. If you’re interested in placing an international order, please contact us and we’ll let you know if we can accommodate it.
Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address, we’ll do our best to reship it quickly. Additional shipping fees may apply in these cases.
We’ll always keep you in the loop with tracking updates and estimated delivery dates.
If you need help with anything related to shipping, we’re just an email away at support@hotelsoap.com.
Have you got any question?
We're ready to help